Refund & Return Policy

Last updated: October 17, 2026

At MaboicaKL, we want you to be satisfied with your purchase. This policy explains how to request a return or refund for products purchased through our online store.

1. Return Eligibility and Return Window

We accept return requests for defective and non-defective products within 7 days of delivery.

To request a return, please contact us by email within 7 days of receiving your order. Include your order number, the reason for the return, and clear photographs or videos of the product where applicable.

Products must be returned in accordance with the return instructions we provide. Certain products may be subject to legitimate hygiene, safety, or other legal restrictions. Any applicable restrictions will be communicated on the relevant product page.

2. Damaged, Defective, or Incorrect Items

If your product arrives damaged, defective, or different from what you ordered, please contact us as soon as possible and within 7 days of delivery.

Please provide your order number and photographs or videos showing the issue. We will review your request and explain the available resolution, which may include a refund, replacement, or return, depending on the circumstances and applicable law.

3. Non-Defective Products and Change-of-Mind Returns

You may request a return for a non-defective product within 7 days of delivery.

Please contact us before sending the product back. We will provide instructions, including the return address and any applicable conditions.

Products should be returned in an appropriate condition, subject to applicable consumer protection laws. We will not refuse a return where the customer has a legal right to return the product.

4. Return Method and Return Shipping

All return requests must be initiated by email. Customers must contact us before returning an item so we can provide the correct return instructions.

For eligible returns, customers are generally responsible for arranging and paying for return shipping and obtaining a return shipping label, except where applicable law requires us to cover these costs or we agree otherwise.

For products that arrive damaged, defective, or incorrect, please contact us before arranging return shipping so we can determine the appropriate solution.

5. Restocking Fees

MaboicaKL does not charge a restocking fee for approved returns.

6. Refunds

Once an approved return has been reviewed and any required return process has been completed, we will notify you of the refund decision.

Approved refunds will normally be issued to the original payment method. The time it takes for the refund to appear depends on your payment provider or bank.

Any refund rights provided by applicable consumer protection laws remain unaffected by this policy.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

We cannot guarantee cancellation once an order has entered processing or has been shipped. Your statutory rights, where applicable, remain unaffected.

8. Contact Us

For return, refund, or cancellation requests, please use the contact information or contact form provided on our website.

Please include your order number and a clear description of your request so we can assist you.

9. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or remove rights you may have under applicable consumer protection laws. Where applicable law provides greater rights, those rights will take precedence over any conflicting provision in this policy.