Terms of service

Last updated: 15/09/2026

Welcome to MaboicaKL

These Terms of Service ("Terms") govern your use of our website and your purchase of products from our online store.

By accessing our website or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use our website or purchase our products.

1. About Our Store

Our online store is operated from South Africa.

We sell products to customers in selected international markets, including the United Kingdom, Australia and countries within the European Union.

Some products are fulfilled and shipped through third-party suppliers and logistics providers, including CJ Dropshipping.

2. Eligibility

By using our website or placing an order, you confirm that:

- You are legally able to enter into a binding agreement under the laws applicable to you.
- The information you provide to us is accurate and complete.
- You will use our website only for lawful purposes.

If you are purchasing on behalf of another person or business, you confirm that you have authority to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on our website are accurate.

However, product colours and appearance may vary depending on your device or screen settings.

Product availability may change without notice.

We reserve the right to correct errors, inaccuracies or omissions in product information and to update product information where necessary.

Nothing in these Terms limits any consumer rights that cannot legally be excluded.

4. Prices

Prices are displayed on our website in the currency shown at checkout or on the relevant product page.

Prices may change from time to time.

We reserve the right to correct pricing errors.

If an obvious pricing error occurs and you have placed an order at an incorrect price, we may contact you before fulfilling the order.

Where required by applicable law, you will have the option to proceed with the corrected price or cancel the order.

5. Orders

When you place an order, you are making an offer to purchase the products selected by you.

An order confirmation does not necessarily mean that your order has been accepted for fulfilment.

We reserve the right to refuse or cancel an order where permitted by law, including where:

- A product is unavailable
- There is an obvious pricing or product-description error
- We reasonably suspect fraudulent or unauthorized activity
- A shipping destination cannot be serviced
- There are circumstances that prevent us from fulfilling the order

If we cancel an order after payment has been received, we will provide an appropriate refund where required.

6. Payment

Payment must be successfully completed before an order can be processed.

Payments are handled through the payment methods and payment providers available at checkout.

We do not generally store your complete payment-card details.

Your payment provider may have its own terms and privacy policy.

7. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Delivery times are estimates and may vary depending on the destination, product, fulfilment location, shipping method, customs processing and other circumstances.

Some orders may be shipped separately if products are fulfilled from different warehouses or through different shipping services.

Using a third-party fulfilment provider does not remove or reduce any consumer rights that apply to your purchase.

8. International Orders, Customs and Taxes

Because our store operates from South Africa and sells internationally, orders may cross international borders.

Depending on the destination, customers may be responsible for customs duties, import taxes, VAT or other charges imposed by the destination country, unless such charges are included or collected at checkout.

Customers are responsible for providing accurate delivery information and complying with applicable import requirements.

Nothing in these Terms is intended to exclude any taxes, duties or consumer rights that we are legally required to handle.

9. Returns, Refunds and Cancellations

Returns, refunds and cancellations are governed by our Refund & Return Policy.

Nothing in our Refund & Return Policy or these Terms is intended to remove or restrict mandatory consumer rights.

Where applicable law provides customers with cancellation, withdrawal, refund, replacement or other remedies, those rights will continue to apply.

10. Third-Party Suppliers

We may use third-party suppliers and fulfilment providers, including CJ Dropshipping, to source, process and ship products.

The use of a third-party supplier does not create a direct contractual relationship between you and the supplier through our store.

Your purchase agreement is with MaboicaKL, subject to these Terms and applicable law.

We may provide the supplier with information necessary to fulfil your order in accordance with our Privacy Policy.

11. Third-Party Services

Our website may use third-party services, applications, payment providers, shipping providers, analytics services and other technology providers.

These third parties may have their own terms and privacy policies.

We are not responsible for the policies or practices of third-party services that are outside our reasonable control.

12. Intellectual Property

Unless otherwise stated, the content on our website, including our logos, branding, text, graphics, product descriptions, website design and other materials, belongs to or is licensed to MaboicaKL.

You may not reproduce, copy, distribute, modify, sell or commercially exploit our content without our written permission, except where permitted by law.

Product images or other materials supplied by third parties may be owned by those third parties.

13. Prohibited Uses

You may not use our website:

- For any unlawful purpose
- To commit fraud
- To attempt to gain unauthorized access to our systems
- To interfere with the operation or security of our website
- To transmit malicious software
- To impersonate another person or business
- To collect personal information from other users without authorization
- To violate applicable laws or regulations
- To infringe intellectual-property rights

We reserve the right to restrict or terminate access where permitted by law if these Terms are violated.

14. Accuracy of Customer Information

You agree to provide accurate information when placing an order.

This includes your:

- Name
- Email address
- Telephone number, where required
- Billing information
- Shipping address

If incorrect information causes a delivery problem, we will work with you to resolve the issue. Additional costs may apply where permitted by law.

15. Website Availability

We aim to keep our website available and functioning properly.

However, we do not guarantee that the website will always be available, uninterrupted or free from errors.

Temporary interruptions may occur because of maintenance, technical problems, security issues or circumstances outside our reasonable control.

16. Disclaimer

To the maximum extent permitted by applicable law, we do not guarantee that:

- Our website will always be available
- Website content will always be completely error-free
- Products will always be available
- Delivery will occur by a particular date

However, nothing in these Terms excludes or limits any consumer guarantee, statutory right or remedy that cannot legally be excluded or limited.

17. Limitation of Liability

To the maximum extent permitted by applicable law, MaboicaKL will not be responsible for losses that are not reasonably foreseeable or that are caused by circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Nothing in these Terms limits mandatory consumer rights or remedies available under applicable law.

18. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control.

These may include:

- Natural disasters
- Severe weather
- War or civil unrest
- Government restrictions
- Customs delays
- Carrier disruptions
- Strikes
- Major technical failures
- Public-health emergencies
- Other circumstances beyond our reasonable control

Where appropriate, we will communicate significant disruptions affecting your order.

19. Privacy

Your use of our website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and share personal information.

20. Changes to These Terms

We may update these Terms from time to time.

When we make changes, we will update the "Last updated" date at the top of this page.

The updated Terms will apply to future use of our website and future orders, subject to applicable law.

21. Governing Law

These Terms are governed by the laws applicable to our business in South Africa, except where mandatory consumer-protection laws in the customer's country apply and cannot legally be excluded.

Nothing in this section prevents a customer from relying on mandatory consumer rights available in their country of residence.

22. Complaints and Disputes

If you have a concern about an order, product or service, please contact us first so that we can try to resolve the matter.

Please provide your order number and a description of the issue.

We will consider complaints fairly and in accordance with applicable law.

23. Contact Information

For questions about these Terms or our store, contact us:

MaboicaKL

Email: maboicakl@gmail.com

Business address: 04 Danger street

Praktiseer, burgersfort

Limpopo